Terms
Terms &conditions.
Last updated April 2026.
1. Who we are
Totally Transformed Ltd, company number 13091236, registered at 2A West View, Forest Hall, NE12 7JL.
2. Bookings and consultations
All treatments are subject to a free consultation and a signed consent form. We reserve the right to decline treatment if clinically unsuitable. Full refunds are given when a treatment cannot be performed for clinical reasons.
3. Cancellations
24 hours notice for individual sessions. 48 hours for packages. Less than the required notice incurs a 50 percent fee of the treatment value, to cover the reserved slot and preparation.
4. Payments and refunds
Pay in full, Klarna, or PayItMonthly, all interest free. Refunds on treatments already delivered are not offered. Packages may be transferred, credited, or refunded pro-rata in exceptional circumstances at our discretion.
5. Vouchers
Gift vouchers are valid for twelve months from purchase and are non-refundable. Can be transferred. No cash redemption.
6. Memberships
Three-month minimum, rolling monthly thereafter. Thirty days notice to cancel. Pauses available up to two months per year. Missed monthly slots carry over once.
7. Results
Individual results vary. We present realistic outcomes based on the treatment and your starting point. No results are guaranteed.
8. Liability
We hold appropriate professional insurance. Our liability to you is limited to the value of the treatment purchased, except where law requires otherwise (for example, death or personal injury caused by our negligence).
9. Governing law
These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
